Privacy Policy

Last Updated: October 8, 2025

Thai Visa Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

1.1 Personal Information

When you use Thai Visa Pro, we may collect the following personal information:

• Account Information: Name, email address, and profile photo (when you sign in with Google or Apple)
• Nationality Information: Your selected nationality for visa requirement purposes
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, screens viewed, time spent in app

1.2 Documents and Files

If you choose to store documents in the app:

• Passport copies
• Visa documents
• Travel documents
• Bank statements
• Other immigration-related documents

Note: All documents are stored securely in your personal Firebase storage and are encrypted.

1.3 Reminder Information

• Reminder titles and descriptions
• Due dates
• Reminder types and categories

1.4 Automatically Collected Information

• IP address
• Browser type and version
• Time zone setting
• Operating system and platform
• Analytics data (through Firebase Analytics)

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To deliver visa information relevant to your nationality
• Personalization: To customize content and recommendations based on your profile
• Notifications: To send push notifications for reminders and important updates
• App Improvement: To analyze usage patterns and improve app functionality
• Security: To protect against fraud and unauthorized access
• Communication: To respond to your inquiries and provide customer support
• Legal Compliance: To comply with legal obligations and enforce our terms

3. Data Storage and Security

3.1 Firebase Services

We use Google Firebase for data storage and management:

• Firebase Authentication: Secure user authentication
• Cloud Firestore: Database for user data and app content
• Firebase Storage: Secure file storage for documents
• Firebase Cloud Messaging: Push notification delivery
• Firebase Analytics: Anonymous usage statistics

3.2 Security Measures

We implement industry-standard security measures:

• Data encryption in transit and at rest
• Secure authentication protocols
• Regular security audits
• Access control and user permissions
• Firebase Security Rules to protect user data

3.3 Data Location

Your data is stored on Firebase servers located in: United States (with global redundancy). Firebase is GDPR-compliant and follows international data protection standards.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

• Google Firebase: Cloud infrastructure and services
• Apple Push Notification Service: iOS notifications
• Stripe: Payment processing (for premium features)

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or law enforcement requests
• Protection of our rights or property
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

5.2 Push Notifications

You can control push notifications:

• Disable in iOS Settings > Notifications > Thai Visa Pro
• Manage within the app settings
• Turn off specific reminder notifications

5.3 Data Retention

We retain your information:

• While your account is active
• As needed to provide services
• To comply with legal obligations
• To resolve disputes and enforce agreements

After account deletion, data is removed within 30 days, except where legally required to retain.

6. Children's Privacy

Thai Visa Pro is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

7. Third-Party Services

7.1 Authentication Providers

• Google Sign-In: Subject to Google's Privacy Policy
• Sign in with Apple: Subject to Apple's Privacy Policy

7.2 Analytics

We use Firebase Analytics to understand how users interact with our app. This data is anonymized and aggregated.

7.3 External Links

Our app may contain links to external websites (embassy sites, official sources). We are not responsible for the privacy practices of these sites.

8. International Users

If you are accessing Thai Visa Pro from outside the United States:

• Your information may be transferred to and stored in the United States
• By using the app, you consent to such transfer
• We comply with GDPR for EU users
• We provide appropriate safeguards for international data transfers

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to equal service and price

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending a notification for material changes

Your continued use of the app after changes constitutes acceptance of the updated Privacy Policy.

11. Data Deletion

11.1 How to Delete Your Data

You can delete your data by:

• Using the "Delete Account" option in the app settings
• Contacting us at privacy@thaivisapro.com

11.2 What Happens When You Delete

• Your account and profile are permanently deleted
• All reminders and documents are removed
• Usage data is anonymized
• Process completes within 30 days

12. Contact Us

13. Consent

By using Thai Visa Pro, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described herein.

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